Terms and Conditions


1.1 – The price quoted to the client is for the work specifically agreed on the quotation only. Should the client decide that changes are required after work on the website has commenced there may be a surcharge.

2. Payments

2.1 – GTrekMedia will only commence work on a Project after receipt of a non-refundable, 50% deposit of the quoted Project fee from the Client. The final 50% payment is to be made on completion of the website. The website will be made public once the Client remaining balance is paid in full.

2.2 – The deposit paid to GTrekMedia covers the cost of design work carried out as well as any administrative work and communication with GTrekMedia. The deposit is nonrefundable. We do offer a ‘cooling-off period’ of seven working days wherein a customer may cancel an order. Any costs incurred as a result of a customer’s request will be deducted from this.

3. Cancellations

3.1 – Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

4. Domain Name and Hosting

4.1 – A domain name will be registered by GTrekMedia on behalf of the client once we have received the 50% deposit.

4.2 – GTrekMedia shell arrange domain name registration and web hosting for a period agreed with the Client, supplied by a third-party host of GTrekMedia’s choice. Hosting and domain name charges shall be included in the initial charge quoted by GTrekMedia at the time of the agreement with the Client.

4.3 – When a Client renews Hosting with GTrekMedia, this also includes domain renewal if the renewal is needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not renew the Hosting, their domain name could be made available to the public for purchase and GTrekMedia cannot be held liable for this.

4.4 – Renewal of Hosting is due every year. The date of renewal will be annually from the date the website was ordered by the Client. The Hosting will not be renewed if GTrekMedia cannot contact the Client or the Client requests for GTrekMedia to not host this site. This will also affect the domain as per item 4.3.

4.5 – The Hosting renewal charge must be received within 10 days of the Hosting expiry date. GTrekMedia reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the renewal charge. There will be an administration fee set by GTrekMedia for reactivating the website/Hosting.

4.6 – Should a Client wish to move Hosting away from GTrekMedia or transfer a Domain name away from GTrekMedia, a £30 admin charge will be issued, which must be paid before the transfer takes place.

4.7 – As of Jan 2020 hosting will be charged per month at £19.99. This can be paid monthly or yearly.

5. Web Sites

5.1 – Future Site Problems caused by malicious software, spyware, viruses, and website hacking are a fact of life today?s Internet. It is highly unlikely that these will affect your website, and GTrekMedia will endeavor to protect it from this as much as we can during its creation, but after the website is handed over we cannot be held responsible for problems caused by illegal activity or the actions of others.

5.2 – IMPORTANT! Failure to Provide Required Website Content You must ensure that we are not delayed as a result of the late delivery of the material and content required to complete your website. This is why we ask that you provide all the required information in advance. On any occasion where we are delayed because you have not provided this information, we reserve the right to impose a surcharge of 25% of the total cost of the work. If you agree to provide us with the required information in advance and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. This will not be a problem provided that you do not give us the go-ahead to start until you are ready to do so.

5.3 – Clients Responsibilities with Regard to Copyright In situations where the client provides images, text, animations, layouts or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright.

Certain images provided by GTrekMedia may have been purchased under license from stock image suppliers. These images are generally only licensed for use on a website. The license may not permit them to be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification. By agreeing to these terms and conditions your statutory rights are not affected.

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